Privacy Policy

Last updated: December 2025

This Privacy Policy explains how Lore collects, uses, and protects your data. Lore is available globally.

By using Lore, you consent to the practices described below.

1. Data We Collect

We collect the following categories of data:

a. Account Information

Name, email, organisation details, and login information.

b. Integration Data

When you connect tools like Slack, Jira, GitHub, Email, Confluence, etc, we receive the data these integrations provide via API scopes you approve. This may include messages, issues, pull requests, comments, file metadata, and other work related content.

c. Usage and Technical Data

Logs, analytics, device information, IP address, error reports, and performance metrics.

d. Data You Upload or Enter

Any content you choose to submit through the app.

2. Legal Basis for Processing

For users in regions with specific privacy laws such as the EU, UK, and similar jurisdictions, Lore processes data under:

  • Performance of a contract
  • Legitimate interest in operating and improving the service
  • Consent for integrations
  • Compliance with legal obligations

3. How We Use Your Data

We use your data to:

  • Provide and improve Lore
  • Generate memory, search, and reasoning features
  • Secure the platform
  • Debug issues
  • Analyse usage
  • Communicate with you about the service

We do not sell your data. We do not use your integration data for advertising.

4. Data Sharing

We share data only with:

  • Third party processors that support hosting, analytics, and integrations
  • Law enforcement if legally required
  • Your organisation if you use Lore under a company domain and your admin requests access or controls

We do not share your data with external marketing companies.

5. International Transfers

Your data may be stored or processed in cloud regions worldwide.

For EU and UK users, transfers follow lawful mechanisms such as Standard Contractual Clauses.

6. Data Storage and Security

We use industry standard security measures to protect your data. No system is completely secure, and you use Lore at your own risk.

7. Data Retention

We retain your data while your account is active. If you close your account, we may retain logs and backups for a reasonable period for compliance, troubleshooting, or preventing abuse.

8. Your Rights

For all users:

You can disconnect integrations, request deletion, request a copy of your data, or opt out of non essential communication.

For EU and similar jurisdictions:

You also have the rights of

  • Access
  • Correction
  • Deletion
  • Restriction
  • Objection
  • Portability

To exercise these rights, contact us.

9. Children

Lore is not intended for users under 18.

10. Changes to This Policy

We may update this Privacy Policy. Continued use after changes means you accept the updates.

11. Contact

For privacy questions or rights requests:

info@lorememory.com